Returns Policy

Can I return my order?

Customers can return orders to the Drake & Madison Website. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Drake & Madison reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. For full details, please consult the Returns & Refunds page.

Is there an extended policy for Christmas?

We have extended our returns policy for the Christmas period and will happily exchange or refund any full price items purchased between the 1st November 2015 and 24th December 2015 with proof of purchase until the 31st January 2016. For full details, please consult the Returns & Refunds page.

Can I return swimwear?

Customers can return orders to the Drake & Madison Website but for hygiene reasons, we can only accept returns and exchanges of swimwear briefs if the hygiene slip is intact. Drake & Madison reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. For full details, please consult the Returns & Refunds page.

How do I return my order?

You need to fill in the form on the back of your invoice including your order number, contact telephone number, the reason for return and whether you would like a refund, exchange or a replacement.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging.
For furniture returns, please consult the Returns & Refunds page.

What happens if I want to only return part of my order?

You need to fill in the form as outlined above.
However, do note that should you choose to keep part of your original order, you will not be eligible for a refund on the original postage costs. The refunding of any initial postage and packing charges applies only to standard delivery. If express delivery service was selected, only the standard postage and packing charges will be refunded.

How am I refunded if I paid using Paypal?

Whilst we offer our customers the option to return any web purchases to our stores, PayPal is an online payment method and can only be refunded by returning your order back to the website.

What if I need to return an order from outside the UK?

You need to fill in the form as outlined above.
Customers outside of the UK are responsible for all costs associated with any returns. When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us.

For further details refer to our Returns & Refunds page including returning goods to one of our stores.

What if I paid using an E-voucher/Gift Card?

If you should for any reason wish to return your item(s) to the website, the balance will go back on your e-voucher or Gift Card. If you paid partly by debit/credit card or PayPal, any remaining balance will be applied as a refund as for this method.

If you should for any reason wish to return your item(s) to our stores, the balance will go back on to a store credit note. If you paid partly by debit/credit, any remaining balance will be applied as a refund as for this method.