Dispatch & Delivery

The cost of delivery is based on the total weight of the order. Most orders domestic and international orders are sent by Royal Mail and DPD.

Scottish Highlands and Islands

Most courier companies, including DPD class the following postcodes as Scottish Highlands.

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50.

Therefore, if you require delivery to these locations please select your 'Country' as Scotland (Highlands). We reserve the right to charge a surcharge should you fail to do this.

DPD also classes the following postcodes as Scottish Islands.

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Therefore, if you require delivery to these locations please select your 'Country' as Scotland (Highlands). We reserve the right to charge a surcharge should you fail to do this.

Where do you deliver internationally?

Albania, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Azores, Bahrain, Belarus, Belgium, Benin, BFPO (UK armed forces), Bolivia, Bosnia, and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Canada, Cape Verde, Central Africa Republic, China, Colombia, Comoros, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Korea (Republic of), Kuwait, Lao People's Democratic Republic (LPDR), Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritius, Mexico, Moldova, Monaco, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian, Rwanda, Saint Christopher - Saint Kitts & Nevis, Saint Lucia, Saudi Arabia, Senegal, Serbia & Montenegro, Singapore, Slovakia, South Africa, Spain, Sudan, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Tajikistan, Tanzania, Thailand, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United States of America, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Yemen, Zimbabwe

Charges

Delivery charges are calculated according to the total weight (actual or volumetric, whichever is the greater) of the order and charged at cost to us.

Where VAT on ordered goods is applicable, it shall also be charged at the prevailing rate to the delivery and packaging costs of those goods.

All shipping costs will be shown prior to checkout payment within the cart.

Our Aims and Lead times

We aim to despatch all orders within 24 (business/working) hours of the order being placed, subject to stock. Refer to our terms and conditions for further information. However, this may take slightly longer during exceptionally busy periods - if you need your goods by a certain date please notify us and we will do what we can to accommodate you.

Royal Mail quote 3-5 days for delivery of Tracked 48. If there is nobody at the address to receive the delivery a card will be left instructing you to a) collect the consignment from your local Royal Mail sorting office or b) arrange for redelivery or c) arrange to collect from a local Post Office (Royal Mail charge a small fee for this service). Royal Mail will hold the consignment for two weeks, after which they will return it to us. Before the goods can be resent a charge will be made to cover the re-despatch. A request for payment will be sent via email and once this payment has been received the goods will be re-despatched to you at the Seller's earliest convenience.

Delivery leadtimes are estimates and given in good faith by the Seller, but shall not amount to any contractual obligation, please refer to our terms and conditions. Whilst the Seller will do everything possible to ensure the Customer receives their goods within the leadtimes given, the Seller accepts no liability for consequential loss or damage arising from delay in delivery. Goods are despatched via various recognised carriers.

There is no weekend service for our courier delivery methods. This means, if a Next Day delivery option is chosen, a package that leaves our warehouse on a Friday, Saturday or Sunday does not actually reach the carrier until Monday morning for delivery after that as this is the earliest they would pick it up.

Receiving Goods

It is the Customer's responsibility to check all goods for damage and to make a written note of any outer damage on the carrier's paperwork before signing for acceptance of said goods. Once goods have been signed for the Seller cannot accept any liability for damage (except that which is not obvious from the outside) since a clean signature invalidates any claim against the carrier. We will replace free of charge or refund any goods lost in transit once we have received confirmation from the carrier that the goods are indeed lost (this might take upto 4 weeks to receieve). We will repair, replace or refund (as appropriate) goods damaged in transit provided that we receive written notification and photographic evidence of such damage within two days of delivery and goods received in an obviously damaged or unsatisfactory condition have been signed for as such. Upon receipt, goods should be checked against the enclosed invoice. Any shortages must be notified to us in writing (email is acceptable) within 24 hours of receipt of goods, otherwise no liability can be accepted. The packing and contents should be retained for inspection.